Frequently asked questions
How long does shipping take?
Orders are processed in 1–3 business days. Standard delivery takes about 8–15 business days to the USA and Canada and 12–25 business days to the rest of the world. Express is also available. You’ll get a tracking link by email as soon as your order ships.
Do you offer free shipping?
Yes! Standard shipping is free on orders of $50 or more to the United States and Canada, and on orders of $80 or more everywhere else.
Where do you ship?
We ship worldwide 🌍. Orders outside the United States and Canada may be subject to local import duties or taxes, paid by the recipient.
How do I track my order?
Use the tracking link in your shipping confirmation email, or enter your tracking number on our Track Your Order page.
What is your return policy?
You have 30 days from delivery to request a return or exchange. Items must be unworn and in original condition. Email us to start a return.
How do I choose my size?
Our pieces generally fit true to size. Between two sizes or prefer a relaxed fit? Size up. Not sure? Email us your usual size and we’ll help.
Which payment methods do you accept?
Major credit and debit cards plus the express payment options shown at checkout (such as Shop Pay, Apple Pay, Google Pay or PayPal, depending on your device). Checkout is fully encrypted.
Can I change or cancel my order?
Yes, as long as it hasn’t shipped yet. Email lumenandstyle55@gmail.com as soon as possible with your order number.